FAQ

In the current economic climate, it is often hard for businesses or professional individuals to justify employing a full-time member of staff, although many find keeping on top of day to day admin tasks encroach on precious time. An effective VA is a multiskilled specialist who will be able to complete the same responsibilities in a much shorter timeframe, which means you are free to focus on your core business needs or to enjoy your personal time. 

VA’s are both time saving and cost efficient as you only pay for the hours you require, freeing you from the responsibility of payroll, holiday or workspace costs.

It may be that you need support outside of traditional office hours, either due to your work commitments or travel schedule. VA’s are flexible regarding hours worked and can tailor their service around your requirements.

By visiting my page, you’re already thinking about some tasks that would free up time for you to reprioritise your focus. You can give me a call for a no obligation discussion as to how this might work for you. Alternatively, create a list of the tasks that you find time-consuming and get in the way of doing what you love. The list should also include things that you just dislike doing as those tasks always take more time than necessary. Once you have this starting point, we can arrange a call to discuss your needs to see how I can assist you. 

Obviously deciding to delegate part of your business or personal life to another person isn’t something that’s taken lightly so our initial calls will always be no obligation until you are happy to proceed. 

If you do decide to go ahead, we’ll work out the right terms of agreement and put a plan in place to start working together.

My job is to make your life easier, so I will do my best to make the process as smooth and clear as possible. 

Initial set up time will vary depending on what services we have agreed. For example, inbox and diary management will require set up of shared access accounts, whilst transcribing pre recorded meetings will just need audio files sent to me. 

Whichever services we have agreed, be reassured that through clear communication and effective management you’ll soon reap the rewards.

Payment for retainer packages are made in advance on a monthly basis via bank transfer. Agreed additional hours will be added to the following months invoice. 

Ad hoc / Pay as You Go fees will be invoiced and payable within 7 days from the invoice date. 

Before we start working together, we will set out a written agreement of what is expected and what the associated costs are. 

If we agree a retainer package is the most suitable option for your requirements, I will notify you when you have two hours remaining so we can decide if additional hours are required. This means that there are no surprise costs.

To ensure I can plan ahead and correctly schedule my time for clients, I ask for one month notice for any changes or cancellation to our agreement.